Customer Think

DECEMBER 15, 2023

Short-Term Strategies With Long-Term Consequences After a recent keynote session on customer experience, I led a breakout group with 30 business leaders in a spirited discussion on the many ways companies sabotage customer loyalty. The foundation of customer loyalty is trust We know that the […]

Customer Loyalty 126

Customer Loyalty Customer Experience 126

The Belding Group

JUNE 16, 2022

"How do you create customer loyalty?" It's a question I'm frequently asked. It's a great question, the answer to which is most often ignored when organizations are developing their business strategy. Shaun Belding | www.shaunbelding.com.

Customer Loyalty 147

Customer Loyalty 147

Adrian Swinscoe

SEPTEMBER 16, 2024

Today’s interview is with Conny Kalcher, Group Chief Customer Officer at Zurich Insurance.

Customer Loyalty 147

Customer Loyalty Artificial Intelligence Business Growth Customer Retention 147

Bill Quiseng

MAY 31, 2023

Every week, in the month of June, I will offer each one of the Three Principles to Build Customer Loyalty. Customer experience or CX is how your customers feel about what you do. Customer experience management or CXM is what you do before, during, and after your customers feel about what you did.

Customer Loyalty 109

Customer Loyalty CXM Social Media CX 109

Adrian Swinscoe

OCTOBER 2, 2024

Today’s interview is with Conny Kalcher, Group Chief Customer Officer at Zurich Insurance.

Customer Loyalty 130

Customer Loyalty 130

Customer Think

AUGUST 14, 2024

One of the most primary parameters to measure your company’s success is customer loyalty – how likely your clients are to come back to you for future purchases. According to recent data, 63% of consumers are willing to pay more to shop with the brands to which they are loyal. One of the many ways […]

Customer Loyalty 59

Customer Loyalty 59

Customer Think

JANUARY 20, 2024

They should turn that question around and ask themselves, ‘What can we do to show our loyalty to the customer?’ ’ Customer loyalty should not start […] ’: this is probably one of the oldest questions that companies ask themselves, right? But it’s also the wrong one.

Customer Loyalty 75

Customer Loyalty Customer Experience 75

The Belding Group

JUNE 21, 2021

A company can give customers all the deals and bargains and perqs and points in the world, but none of those will create real customer loyalty. Shaun Belding | www.shaunbelding.com.

Customer Loyalty 147

Customer Loyalty 147

Beyond Philosophy

APRIL 26, 2024

In this episode, Colin and Ryan tackle a listener’s question about the psychology of customer loyalty , delving into its emotional and relational aspects. Loyalty, they explain, goes beyond mere repetition of behavior; it is rooted in deep emotional attachment and often requires sacrifice.

Customer Loyalty 88

Customer Loyalty Sports CX 88

Intercom, Inc.

JUNE 16, 2020

“Support teams turn company promises to their customers into experiences that drive long-term loyalty” Customer loyalty is more than just a feeling of trust and emotional connection. They share their proven strategies for increasing customer loyalty and, ultimately, the business’s bottom line.

Customer Loyalty 237

Customer Loyalty Social Media Gaming Customer Relationship 237

Beyond Philosophy

OCTOBER 7, 2021

To most companies, it invariably means “customers give us all their money.” ” But that is not what loyalty is. So, today we’re going to talk about the five rules that will build customer loyalty. Before we get into the rules, let’s talk about what loyalty is. Ask Wells Fargo.

Customer Loyalty 172

Customer Loyalty Start-ups Customer-Centric Organization Customer Relationship 172

Beyond Philosophy

MAY 2, 2024

Sonia Montella asked for a detailed explanation of customer loyalty and why we need it. The Sacrifice of Loyalty One of the important parts of customer loyalty is sacrifice. However, that view can create a one-sided loyalty or misjudge customer behavior motivation. Have something to say?

Customer Loyalty 78

Customer Loyalty Sports Gaming Construction 78

Customer Think

MAY 7, 2024

Sonia Montella asked for a detailed explanation of customer loyalty and why we need it. Listen to the podcast: One of our podcast listeners stumped me a bit with a recent question. I decided that such a good question deserved a good answer or, at least, the best possible answer I had. Since I figured […]

Customer Loyalty 78

Customer Loyalty 78

CX Network

JULY 9, 2024

Annette Franz shares four tips for ensuring customer experience drives customer loyalty

Customer Loyalty 75

Customer Loyalty Customer Experience 75

Totango

JULY 6, 2021

Measuring customer loyalty gauges the strength of your client relationships, helping you predict and manage performance. Loyal customers are likely to buy from you again and refer you to others, increasing your revenue. Customers who don’t feel committed to your brand are more likely to churn and spread negative word-of-mouth.

Customer Loyalty 112

Customer Loyalty Net Promoter Score NPS Voice of the Customer 112

Customer Think

MARCH 13, 2024

Despite living in an era data is heralded as the new currency, a counterintuitive movement is gaining momentum among forward-thinking marketers and CX professionals: data minimization.

Customer Loyalty 119

Customer Loyalty CX 119

Steven Van Belleghem

NOVEMBER 26, 2021

Changing the game of customer loyalty. What is happening now is still mostly gimmick, but I have a strong hunch that NFTs hold the promise to move beyond the current ‘exciting’ collectibles phase and deeply change the game in customer loyalty. Branded economies could change customer loyalty forever.

Customer Loyalty 131

Customer Loyalty Gaming Entertainment Sports 131

Customer Think

JANUARY 31, 2023

By understanding your customers and their preferences, you can more efficiently target your marketing efforts to create loyalty. The trends toward generating customer loyalty are harder than ever, where 88% of consumers say it takes three or more purchases to build brand loyalty.

Customer Loyalty 111

Customer Loyalty 111

C3Centricity

MAY 30, 2023

If you haven’t already heard, AI is the key to winning customer loyalty today! As the digital revolution transforms the business landscape, customers demand more from their interactions with companies.

Customer Loyalty 118

Customer Loyalty AI Touchpoint Customer Satisfaction 118

Customer Think

NOVEMBER 21, 2023

In business, customer loyalty is the backbone of profitability. That’s why every business owner should strive to create a group of returning loyal customers. The key to gaining customer loyalty? Customers need to feel an emotional connection to your products and business as a whole.

Customer Loyalty 78

Customer Loyalty 78

Aquire

DECEMBER 16, 2021

Customer loyalty taps into who we are — a central part of our humanity is our desire to build connections, after all. Customers want to be able to trust brands and feel comfortable in doing business with them. And companies themselves simply wouldn’t exist without loyal customers helping them grow and thrive.

Customer Loyalty 98

Customer Loyalty Social Media Customer Journey Map Omnichannel 98

Customer Think

OCTOBER 8, 2021

During the Covid-19 pandemic, several factors came into play that disrupted customer loyalty and negatively impacting revenue. Aside from attracting customers, you should also focus on rebuilding customer loyalty. Below are 5 tips for inspiring customer loyalty in […].

Customer Loyalty 124

Customer Loyalty 124

Steven Van Belleghem

JUNE 27, 2022

And that is why they “pay” them back with their loyalty and allow them to use their data. And I believe that in that aspect Lululemon has been deeply reinventing customer loyalty.

Customer Loyalty 113

Customer Loyalty Retail CX Technology 113

Shep Hyken

OCTOBER 13, 2021

In this article, we can say that three secrets to creating and sustaining customer loyalty are communication, communication, communication. The way you communicate, what you communicate, and how often you communicate can create the experience that gives a customer the confidence to continue doing business with you. .

Customer Loyalty 93

Customer Loyalty Real Estate Social Media Touchpoint 93

Customer Think

MARCH 31, 2023

By George Korizis and Jon Glick During times of economic uncertainty, supply chain disruptions and an ever-shifting talent market, fostering and strengthening relationships with customers has never been more important for a brand’s survival.

Customer Loyalty 83

Customer Loyalty Omnichannel Customer Experience 83

The Customer Service Blog

SEPTEMBER 14, 2023

What can the 'ketchup surcharge' teach us about customer loyalty? This is an interesting question from a customer loyalty perspective. So adding an extra sneaky £2 to the bill for a small portion of tomato sauce is a really bad customer retention strategy. In July, inflation for sauces and condiments stood at 28.4%

Customer Loyalty 79

Customer Loyalty Social Media Customer Retention Start-ups 79

Zonka Feedback

JULY 30, 2021

They all have some customers who are the most satisfied and are truly loyal to the brand. Customer Loyalty doesn’t make it by itself among the customers. It is your actions and zeal for Customer Satisfaction that result in Customer Loyalty.

Customer Loyalty 98

Customer Loyalty Customer Satisfaction Customer Experience 98

Steven Van Belleghem

JANUARY 17, 2024

The expected results are clear: achieve greater customer loyalty and ensure that your customers also become your ambassadors. This is a double win: loyalty helps companies to retain its customers and the existing customers themselves become the main acquisition channel for new customers.

Customer Loyalty 44

Customer Loyalty Customer Relationship Manufacturing Start-ups 44

Help Scout

AUGUST 22, 2023

If you’re serious about keeping customers for the long haul, use these eight proven strategies to build customer loyalty for your ecommerce store. Read the full article

Customer Loyalty 75

Customer Loyalty 75

Customer Think

APRIL 21, 2023

From our experience, most brands that struggle with customer loyalty spend too little time focussing on what they are doing internally. Fixing issues with loyalty is difficult. We want to go out on a limb here. And it’s made worse by bad behaviours tha.

Customer Loyalty 75

Customer Loyalty 75

Help Scout

AUGUST 22, 2023

All you need to know about the benefits of customer loyalty programs for small business + examples of 5 types of programs to consider. Read the full article

Customer Loyalty 81

Customer Loyalty 81

CX Network

JUNE 18, 2024

Find out how important customer loyalty and retention are to practitioners in 2024, where they’re investing to nurture it and the role that technology is playing

Customer Loyalty 59

Customer Loyalty Technology Technology 59